Assessing Facility Management Performance in Tertiary Institutions in Oyo State, Nigeria: Insights for Sustainable Public Infrastructure Management
Adebare Samuel ABEGUNDE
Facility Management has evolved from a narrow focus on the maintenance of buildings and equipment to a multidimensional discipline encompassing space planning, sustainability, energy efficiency, and the integration of technology in support of institutional goals. This study assesses FM performance in selected tertiary institutions in Oyo State, Nigeria, specifically the University of Ibadan, Lead City University, The Polytechnic Ibadan, and Ibadan City Polytechnic. Using a descriptive survey research design, primary data were collected from 517 students and 280 FM personnel through structured questionnaires. The study investigates the influence of institutional affiliation and educational qualification on satisfaction levels and strategic preferences. Using survey data from 480 students and 250 FM personnel, the research employed cross-tabulation and chi-square tests to assess relationships among variables. The findings revealed a statistically significant association between the student’s institution and their level of satisfaction with FM services. Notably, 93% of students at the University of Ibadan reported low satisfaction, while The Polytechnic Ibadan and Ibadan City Polytechnic recorded satisfaction rates of 89% and 98%, respectively. Similarly, a significant relationship was observed between educational qualification and preferred FM strategy. In-house FM was the dominant strategy, but respondents with bachelor’s degrees preferred a hybrid model. The study concludes that institutional type and stakeholder competence significantly shape FM outcomes. It recommends standardized FM frameworks, targeted capacity building, and strategic reform, especially in public universities, to improve infrastructure performance and user satisfaction sustainably.